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Our flight from Greenville, SC to Dallas arrived by the due date but we were required to remain in the aircraft on tarmac for nearly ninety minutes resulting in many to skip connecting flights. AA screwed up once more–nobody proud of getting treated like cattle; you have never appreciated your shoppers.
Wanting to modify a reservation date for the last 3 times/evenings. Every single agent Now we have gotten has both transferred us outside of our simply call producing Yet another hours wait around or has hung up on our phone.
Bravo to American Airways for supplying the surprise increase in your personnel. Rather than cowering on the disgruntled passenger on todays La Guardia flight. Just because some attendents ended up cheerful and wished him an incredibly Merry Christmas. Genuinely ?? It’s about time we took back our best wishes and grumpy persons just continue to be from the planes and keep their views to by themselves.
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New flight from Austin to Ft Myers on which I'd asked for wheelchair assistance didn't give any jetway aid and Definitely nothing at all in Ft Myers from plane to baggage assert and NOONE to question.
I am sorry to claim that our practical experience for the AA counter in Newark was under stellar – Of The 2 client service reps in the counter assisting passengers examining in, one particular committed her time for you to ONLY First Class travellers, and one other lady appeared to do as very little as you can – far too busy stressing about what Anyone else was executing – all except what she might be executing! As the line grew extended, the a lot less intrigued she turned, and her attitude was horrific – It took us significantly less time and energy to get into the Airport than it did standing in line to check in! (in excess of an hour or so with only four men and women before us). By the point we stepped up to your counter – a completely new consultant acquired on board – we had to “calm ourselves down” – you are able to think about how the opposite forty or so folks started to come to feel guiding us! As you continually try to inform us, you “care” regarding the passenger, which individual could use some Perspective adjustment – or uncover her One more situation!
hardly ever at any time been given this kind of poor service and a firm that just doesn’t treatment about there paying shoppers
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I understand we needs to be much more cautious when put our tickets on the web over the 11th. I don’t know why, we produced just an enormous mistake with flying day.
There exists a Center aged African American girl with a short hair Lower and Eyeglasses at your Philadelphia Airport location who refused to present me her entire identify when I asked for it as a consequence of her despicable Perspective. She discover this info here ultimately informed me her identify was “D” and hid her identify badge as she mentioned this. “D” doesn't have earned a occupation in buyer service and especially not inside your top quality check in place where I encountered her. As I rushed previous the very long TSA line on the self service ticketing counter with only 40 minutes till my flight departed I used to be joyful to check out there was a free kiosk. I started to retrieve my reservation and midway by means of this method “D” walked nearly me and explained “That is for firstclass passengers only” I seemed up within the screen perplexed for the reason that there wasn’t any indication or indicator the kiosks had been top quality kiosks and On top of that I wondered how “D” knew I was or was not top quality and why she would make this kind of an assumption. I replied “Justification me?” “D” condescendingly mentioned “These kiosks are for first-class passengers only”.
Distressing plenty of to pay a substantial price tag for that round-excursion ticket, distressing more than enough that there was a end —— I have experienced a few non-stoppers about to Cleveland from Albany previously. It helps make me worried about traveling.